CleanFilter always keeps a close eye on the production and packaging processes to make sure that quality goods reach you. However, in exceptional cases, if you have received:
- Damaged goods.
- Goods with characteristics or dimensions that do not correspond to the description.
- Less than the quantity you ordered.
Please contact CleanFilter and we will resolve the situation.
In this case you can choose from several options:
- Full reimbursement (cost of the item and shipping cost to the Customer).
- Replacement of the product.
- Partial price reduction.
CleanFilter will only reimburse the amount you have paid. Refunds do not apply to additional costs such as, but not limited to:
- Reshipment of the Product to another address.
- Filter replacement services.
- Period of inactivity.
- Purchase of a more expensive replacement product.
Claims for discrepancies shall be accepted within 5 days from the date of receipt of the goods.
Please contact CleanFilter with any questions, we will always find a solution that works for you!